Privacy Policy
Privacy Policy
Last updated: 6 October 2026
This Privacy Policy sets out how HARBENCO LTD (“HARBENCO”, “we”, “us” or “our”) handles personal information when you visit [harbencoltd.com](https://harbencoltd.com), purchase our digital products, use our app or contact our team.
1. Who is responsible for your information?
HARBENCO LTD is the data controller responsible for the personal information described in this policy.
Company number: 17495286
Registered office: Office 1966, 85 Dunstall Hill, Wolverhampton, WV6 0SR, United Kingdom
Website: https://harbencoltd.com
Email: contact@harbencoltd.com
Telephone: +44 7441 393082
2. Information we collect
The information we collect depends on how you use our services and may include:
- Personal and contact details: your name and email address.
- Transaction details: products purchased, order references, purchase dates, prices and payment currency.
- Billing details: your billing address and country, where needed for payment processing, tax compliance or fraud prevention.
- Device and usage information: your IP address, browser, device type and basic information about your interaction with our website, including information collected through cookies.
- Support correspondence: messages and other information you provide when requesting assistance.
We obtain information directly from you when you place an order or contact us. Certain technical information is collected automatically when you access our services.
Some information is required to process your payment and deliver your purchase. Without it, we may be unable to complete your order.
We do not receive or store your full payment card details. Card payments are handled by third-party payment providers operating under PCI-DSS requirements and their own privacy policies.
3. Purposes and legal bases for processing
We use personal information for the following purposes:
- Processing and delivering orders: to fulfil our contract with you and provide the digital content you purchase.
- Sending essential messages: to provide order confirmations, download links and service-related communications necessary to perform our contract.
- Providing customer support: to answer purchase enquiries, resolve access problems and handle refunds, as necessary for our contract or applicable legal obligations.
- Protecting our services: to detect fraud, prevent misuse and maintain security, based on our legitimate interests in protecting our business and customers.
- Meeting legal requirements: to maintain records and comply with tax, accounting and other legal obligations.
- Sending promotional emails: where you have consented to receive marketing communications.
You can unsubscribe from marketing emails through the link provided in each message or by contacting us. Withdrawing consent does not affect processing lawfully carried out before that withdrawal.
4. Who receives your information?
We share personal information where necessary with:
- Payment providers involved in processing transactions and preventing fraud.
- Providers of e-commerce platforms, website hosting and email delivery services.
- Professional advisers, including legal and accounting advisers.
- Authorities or other recipients where disclosure is required by law.
Where a service provider handles information on our behalf, we require appropriate contractual protections.
We do not sell your personal information.
5. International data transfers
Our service providers may process personal information in countries outside the United Kingdom.
Where UK transfer restrictions apply, we rely on a relevant UK adequacy regulation or appropriate safeguards, such as the UK International Data Transfer Agreement or the UK Addendum to the European Commission’s Standard Contractual Clauses.
To learn more about the safeguards applying to your information, or request a copy where available, contact contact@harbencoltd.com.
6. Retention periods
We keep personal information for no longer than necessary to fulfil the purposes for which it was collected.
Order and billing records are generally retained for six years to meet tax and accounting requirements. A longer period may apply where required by law.
For other records, we consider the purpose of collection, ongoing service requirements, unresolved enquiries or disputes and applicable legal obligations when deciding how long to retain them.
7. Cookies
Essential cookies help our website and checkout function correctly.
With your consent, we may also use analytics and marketing cookies. You may withdraw that consent at any time.
You can block or remove cookies using your browser settings, although blocking essential cookies may affect website functionality. Removing cookies does not necessarily notify us that you have withdrawn consent. Contact us if you need assistance managing your preferences.
8. Your privacy rights
Depending on the circumstances and applicable law, you may have the right to:
- Access your personal information.
- Correct inaccurate or incomplete information.
- Request deletion of your information.
- Restrict certain processing activities.
- Receive eligible information in a portable format.
- Withdraw consent where consent is the basis for processing.
Right to object: You may object to processing based on legitimate interests for reasons relating to your circumstances. You may object to processing for direct marketing at any time.
These rights are subject to applicable conditions and exceptions under the UK GDPR, the Data Protection Act 2018, as amended, and the EU GDPR where applicable.
To exercise your rights, email contact@harbencoltd.com. We normally respond within one month. If an extension is legally permitted and necessary, we will explain why. We may request information to verify your identity before responding.
You may complain to the UK Information Commissioner’s Office at [ico.org.uk](https://ico.org.uk/) or another competent data protection authority where applicable.
9. Children
Our services are not intended for children under 16, and we do not knowingly collect their personal information.
If you believe a child under 16 has submitted personal information to us, please notify us so we can investigate and take appropriate action.
10. Information security
We apply reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access and disclosure. These measures include encrypted HTTPS connections.
No internet-based service or storage system can guarantee complete security.
11. Policy updates
We may amend this policy when our services, data practices or legal requirements change.
The latest version will appear on this page with its updated date. We will provide additional notice of significant changes where required by law.
12. Contact details
For privacy questions or requests, contact:
HARBENCO LTD
Office 1966, 85 Dunstall Hill
Wolverhampton, WV6 0SR
United Kingdom
Email: contact@harbencoltd.com
Telephone: +44 7441 393082
Website: https://harbencoltd.com