Refund Policy
Refund Policy
Last updated: 6 October 2026
This policy explains how to request a refund for digital products purchased directly from HARBENCO LTD through [harbencoltd.com](https://harbencoltd.com) or our app.
1. 30-day money-back guarantee
If your e-book does not meet your expectations, you may request a full refund within 30 days of the purchase date.
You do not have to demonstrate a defect or give a reason to claim under this guarantee.
You can still use our 30-day guarantee if you have already downloaded or accessed the content.
2. Submitting a request
To request a refund:
- Write to contact@harbencoltd.com, preferably using the email address associated with your order.
- Provide your order number. If it is unavailable, include your purchase date and the email address used at checkout.
- Include any feedback you wish to share. Giving a reason is optional.
3. Refund processing
We acknowledge refund requests within two business days.
Approved refunds are returned to the payment method used for the original purchase. After we issue the refund, your bank or payment provider may need 5–10 business days to display it in your account.
These estimates do not override any legally required refund deadline.
Once a purchase is refunded, the licence to use that content ends. You should discontinue its use and delete downloaded copies.
4. Purchases made through the app
E-books, mini-guides, add-ons and other digital items purchased directly from us through the HARBENCO app receive the same 30-day refund guarantee.
Each item has its own 30-day period, beginning on its purchase date.
For purchases processed through a third-party app store, such as Apple App Store or Google Play, submit your refund request through that store. Its refund procedures and applicable policies will govern the request, without affecting your statutory rights.
5. Legal cancellation and consumer rights
Our guarantee is an additional benefit and does not replace your rights under consumer law.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, UK consumers generally have a 14-day cancellation period for digital-content contracts.
That cancellation right may end when supply begins if you have expressly requested supply during the cancellation period, acknowledged that the cancellation right will be lost and received the required confirmation.
Our 30-day money-back guarantee continues to apply even if your statutory cancellation right has ended.
You also retain applicable rights under the Consumer Rights Act 2015 and other consumer protection laws where content is faulty, not as described or fails to meet legal standards. These rights may continue beyond the 30-day guarantee period.
6. Abuse of the guarantee
We may refuse a claim under our voluntary guarantee if clear evidence shows misuse, such as repeatedly buying and requesting refunds for the same product.
We assess these situations individually. This provision never removes a refund or remedy required by law.
7. Billing errors and unfamiliar charges
If you notice a duplicate payment or a charge you do not recognise as relating to us, contact contact@harbencoltd.com.
Where possible, include your order number, transaction date and payment amount. Please do not send your complete card number or security code.
We will investigate and promptly correct confirmed billing errors. You may also contact your bank or payment provider directly or exercise any available payment-dispute rights.
8. Contact information
HARBENCO LTD
Company number: 17495286
Office 1966, 85 Dunstall Hill
Wolverhampton, WV6 0SR
United Kingdom
Email: contact@harbencoltd.com
Telephone: +44 7441 393082
Website: https://harbencoltd.com